Stone Paradise Inc., Home Improvements, London, ON

   1990 OXFORD ST. E. LONDON, ON

519.659.9045

BUSINESS HOURS

(weather permitting)

 

Mon - Fri   8 am to 5 pm

Sat.   9 am to 3 pm

Sun.  CLOSED

(hours subject to change without notice)



From:  Linda S.  (Oct 06, 2017)

SUBJECT:  Customer Service

Just needed one, small piece of granite, and from the young man helping me find it in the yard, to the lady who handled my $3.50 purchase, to Tony the owner, who offered to engrave the stone for me, a great group at Stone Paradise.


****************************************************


From:  Mandy B.  (by email - May 24, 2017)

SUBJECT:  Thank You!

Hi there Tony and the rest of the Stone Paradise staff,  We just wanted to thank you so much for all your help with our outdoor kitchen.  The office staff were very helpful and friendly and the guys working in the yard were so accommodating and a pleasure to work with!  

Tony, thank you for your advice and generosity!  You have a life long customer in us now!  Sorry😉.

Here are some pictures of the project.

(see the photos on our D.I.Y. SUCCESS page)


****************************************************


From:  Ryan P.  (Google review - May 23, 2017)

SUBJECT:  Customer Service

Amazing service and, excuse the pun, Rock bottom prices


****************************************************


From:  Rick P.  (May 2017)

SUBJECT:  Great Service

I want to take a moment to thank the gentleman at Stone Paradise.  My wife and I were in to purchase some supplies to build a patio.  We were treated exceptionally and will be recommending Stone Paradise for any friends/family/colleagues needs.  Big thank you to Kevin it was nice to meet you and we look forward to continuing to build our backyard oasis with Stone Paradise supplies.  A very happy customer - Keep up the good work


****************************************************


From:  Susan B.  (a 2017 Google review)

SUBJECT:  Customer Service

Excellent prices and service!  I visited tons of landscaping suppliers - they had the best price on black granite plus everyone was very friendly and helpful..  I ordered and received my delivery same day. Highly recommend.


****************************************************


From:  C. and I. Butler  (August 17, 2016)

SUBJECT:  Customer Service

Hello:
We wanted you to know that our yard of river rock delivered last Monday to ***address concealed*** was sufficient for our landscaping job, and looks fantastic in its new setting.

We apologize for giving your friendly driver a hard time regarding the amount of stone delivered. Please relay that message to him.

We also thank the kind lady who assured Chris of the correct amount delivered when he visited your site Monday afternoon after my anxious phone call to him.

To summarize, your products and service are excellent, and we would highly recommend your firm to our family and friends.

Yours truly,
The Butlers


****************************************************


From:  Jane K.  (August 10, 2016)

SUBJECT:  Customer Service

Excellent friendly service.  Kevin loaded my car for me and provided good info that I needed.  The people in the office were also good old fashioned friendly help.   Thanks.  I will be coming back for all my "pinterest "projects!!!


****************************************************


From:  Wallenberg Centre  (June 1, 2016)

SUBJECT:  Customer Service

I cannot thank you enough for helping us build a small retaining wall for our garden.   For us to build a vegetable garden for our residents to watch and grow is a beautiful life learning project.   We are a non profit agency which needs all the help we can get.   With your help and guidance we will be able to achieve our little garden.   Thank you again for your excellent customer service - going beyond our expectations.


****************************************************


From:  Kristin  (April 28, 2016)

SUBJECT:  Customer Service

I am a repeat customer to your business.   I ordered hemlock today.   It was great to see the same staff working as last year.   Your staff are very helpful and knowledgable.   The mulch is great.   The delivery fee is so reasonable and last year the delivery man took such great care to place the mulch where I wanted it put.   I'm sure it will be the same when you deliver the mulch next week.


****************************************************


From:  Carol  (Oct 2015)

Great Company - Great Service

This is a company that made me feel totally welcome as I walked in.   Staff were eager to help and show me around.  The team spirit was obvious and they were all customer-friendly.  Although they are located some distance away from my home I know that I'll return there to do business every time.  Thanks Tony, Nellie, Maria and the rest of the team!


****************************************************


From:  Rob W.  (June 2015)

If you are looking for good prices and excellent customer service, Stone Paradise is the place to shop.  Tony and his staff are very helpful and willing to go out of their way to help you find what you are looking for.  I'll be back the next time I need any material for the front or back yard!


****************************************************


From:  Kristin R.  (June 2015)

Just to let know how great your service is.  The two men in the yard who offer assistance are always helpful.  They assist with finding the product that I came for, load it onto to the palatte and load it in the car while I was paying for the stone.  The two men communicate well with each other and are efficient with their time.  I had a delivery this spring of mulch and triple mix.  The delivery was on time an the delivery man took his time to place the mulch and triple mix where I wanted it.  I have to say that the staff are wonderful and very helpful.  I would give the guys an A plus for their customer service.


****************************************************


From:  Trevor G.  (May 2015)

Hi Stone Paradise!  My family was referred to your 'paradise' last year where I purchased some rock for my garden.   We went back this year to purchase more rock and to look around.  Well, we were fooled by other companies.   Your company by far has rock bottom prices and the friendliest and most informative staff.  We look forward to coming back and purchasing more items - more than just stone here!  It was a pleasure!  Thanks


****************************************************


From:  Gary O.  (April 2015)

I had to write to let you know how happy I am with the Evolution brand Polymeric Sand I purchased from you in 2014.  I had to repair my flagstone patio because the other sand I used previously would heave and crack over the winter.  I’m happy to report that even with the long and extremely cold winter we’ve just had my patio is still looking brand new!


****************************************************


From:  Lucey W.  (August 2014)

I would like thank you for the amazing customer service you provided.  I was timid coming on to your yard as I had never been.  I was looking for specific rocks so I could build my own inukshuk.  The woman behind the counter was so friendly and kind, and made me feel right at home.  I spent a good hour looking around, and found basically what I needed.  I was worried about the price, but even that was amazing.  Overall my experience was great and I will go back for sure.


****************************************************


From:  Trudy S.

I was referred by a neighbour and actually had never been to your location.  I went to inquire about river rock and your staff were very helpful and polite and friendly.  The prices are fair and the selection is great.  My river rock was delivered at the time they said it would be and the person delivering was also friendly and polite.  I will be a customer for all my other yard materials from now on.

You earned my business.  Thanks so much!


****************************************************


From:  Lori O.

Hi Tony!

I just wanted to show you some of the painted rocks that you were kind enough to donate to the London and District Distress Centre for our volunteers to paint.  This project is part of the Mental Health Promotions Committee fundraiser with proceeds going to local mental health projects.  It is people like you and businesses like yours that make a difference in our community!   Thank you again for your generosity.


****************************************************

From:  Danielle C.  (a google review)

Hi, my name is Danny and I would like to say that I went today to get some 4by8by12 blocks and I received great service and price.   The guys I dealt with Mark and Kevin were awesome to deal with, they were very informative and extremely helpful.  This was the best experience I have had at a garden or rock centre. The price was a $1 less per block then any big box store and they had everything in stock and loaded the product very quickly.  Keep up the good work Mark and Kevin.

Thank you.

****************************************************

From:  Will C.

Got to say this is one of the most attractive and informative web sites I've visited to it's designer.   I've bought many products from you and visited your web site to confirm hours of operation.   Keep up the good work !


You are welcome to submit a COMMENT or SUGGESTION about your customer service experience and/or our website.  Product and pricing information may be obtained by telephone.


Please DO NOT use this form to request a quote.

Messages sent from this form may not receive a reply.


Our email address is:

stone.paradise@sympatico.ca

Customer Feedback

BUSINESS ADDRESS:

1990 OXFORD ST. E.

LONDON, ONTARIO



MAILING ADDRESS:

1818 ROYAL CR

LONDON, ONTARIO

N5W 2A6